Chapter 1Front Office Unit 1Room Reservation Unit 2Checkin Unit 3Concierge Unit 4Checkout Chapter 2Housekeeping Unit 1Chamber Service Unit 2Laundry Service Unit 3Room Service Unit 4Special Problems Chapter 3Food and Beverage Unit 1Table Reservation Unit 2Taking Orders Unit 3Serving Dishes Unit 4Ways of Payment Chapter 4Auxiliary Service Unit 1Business Service Unit 2Meeting and Exhibition Unit 3Sports and Recreation Unit 4Tourism Service Unit 5Shopping Service Unit 6Dealing with Complaints Appendixes Appendix ⅠGlossary Appendix ⅡAn Introduction of Hotel Industry