Part 1业务接待Business Reception 1.Making an Appointment预约访客(2) 2.At the Reception Desk在前台(5) 3.In the Reception Room在会客厅(8) 4.Receiving Visitors接待访客(12) 5.Hosting招待客人(15) 6.Accompanying Guests for Shopping陪来宾购物(19)
Part 2办公事务Office Affairs 1.Making a Phone Call打电话(28) 2.Answering the Telephone接听电话(32) 3.Having Extension转分机(36) 4.Taking a Message电话留言(39) 5.Interpretation翻译(43) 6.Arranging a Meeting安排会议(48) 7.Taking Minutes会议记录(52) 8.Filing文件归档(55) 9.Faxing收发传真(59) 10.Telegram收发电报(63) 11.Writing Letters写信(67) 12.Online Work网上办公(71) 13.A Daily Schedule日程安排(75) 14.Memorandum备忘录(78) 15.Printing and Copying打印、复印(81) 16.Holidays安排休假(85) 17.Going on Business安排出差(89) 18.Orders from the Boss领导的指示(94) 19.Delegating Responsibilities分配任务(97) 20.Being Reproached被指责(101) 21.Announcement通知(104) 22.Reminding提醒(108) 23.Controlling Petty Cash小额财物管理(112) 24.Getting along with Colleagues与同事相处(118) 25.Asking for Opinions征求意见(122) 26.Business Negotiations贸易谈判(126) 27.Order订货(131) 28.The Trade Fair交易会(136) 29.Buying Office Supplies购买办公用品(143) 30.Recruiting招聘(149) 31.Training New Colleagues培训新员工(157)
Part 3社交活动Social Activity 1.Inviting邀请(164) 2.Receiving a Vistor at the Airport机场接人(168) 3.Changing Plans改变计划(173) 4.Cancelling the Appointment取消约会(178) 5.Expressing Dissatisfaction表示不满(181) 6.Apologizing道歉(185) 7.Concern关心(189) 8.Encouragement鼓励(193) 9.Expressing Congratulations祝贺(197) 10.Thanks感谢(201) 11.Attending a Dancing Party 参加舞会(204) 12.Parting告别(208)
Part 4商务旅行A Business Trip 1.Booking Airline Tickets预订机票(212) 2.Reserving a Room预订房间(217) 3.Confirming the Reservation确认预订(222) 4.Cancelling a Reservation取消预订(226) 5.Reserving a Table预订餐位(231) 6.Cashing a Check兑换支票(235) 7.Posting Parcel邮寄物品(239) 8.Taking a Taxi乘出租车(244) 9.Sightseeing参观游览(248)