Part 1 Listening & Speaking for Secretary
Chapter One Reception
Section 1 At the Office
Section 2 At the Airport
Section 3 Having Business Dinner
Chapter Two Business Communication on the Phone
Section 1 Making Appointments
Section 2 Making Reservations
Section 3 Seeking Information
Chapter Three Office Automation
Section i Office Facilities Management
Section 2 Office Software Application
Section 3 Web-office
Chapter Four Management of Business
Section 1 Something Urgent
Section 2 Letters Processing
Section 3 Business Travel Arrangement
Chapter Five Conference Arrangement
Section 1 Before the Conference
Section 2 During the Conference
Section 3 Post-conference
Chapter Six International Business Negotiation
Section 1 Preparing Stage
Section 2 Materially Negotiable Stage
Section 3 Agreement Concluding Executing Stage
Part 2 Reading for Secretary
Chapter One Be a Qualified Secretary
Section 1 Cultural Awareness
Section 2 How to Be a Qualified Secretary
Section 3 What Should a Secretary Do in the Office
Chapter Two Reception
Section 1 Cultural Awareness
Section 2 What Makes a Secretary a Good Receptionist
Section 3 Business Dinner Etiquette
Chapter Three Secretarial English for Telephone Use
Section 1 Cultural Awareness
Section 2 Phone Call Etiquette
Section 3 Telephone Communication Skills
Chapter Four Office Automation
Section 1 Cultural Awareness
Section 2 Knowing Office Automation
Section 3 Suggestions on Electronic Filing
Chapter Five Conference Arrangement
Section 1 Cultural Awareness
Section 2 Meeting Arrangement
Section 3 Cross-cultural Negotiation Meeting
Chapter Six International Business Negotiation
Section 1 Cultural Awareness
Section 2 Overview of International Business Negotiation
Section 3 What Should a Secretary Do for Business Negotiation
Part 3 Writing for Secretary
Chapter One Office Documents
Section 1 Announcement
Section 2 Memos
Section 3 Meeting Minutes
Chapter Two Ceremonial Documents
Section 1 Letters of Thanks
Section 2 Letters of Apologies
Section3 Orders&Contracts
Chapter Three Social Documents（Ⅰ）
Section1 Letters of Inquiry
Section2 Letters of Request
Section3 Letters of Complaint
Chapter Four Social Documents（Ⅱ）
Section1 Letters of Recommendation
Section2 Letters of Invitation
Section3 Letters of Job Application
Chapter Five Human Resources Documents
Section1 Enrollment
Section2 Internal Transfer
Section3 Termination of Employment
Chapter Six Business Documents
Section1 Establishing Business Relations
Section2 Inquiries，Offers&Counter-offers
Section3 Orders&Contracts
Chapter One Reception
Section 1 At the Office
Listening & Practice
Directions: Listen to the situational conversations A and B，first fill in the blanks，and then practise them with your partner.
Conversation A
Background: The client Mr.Gray pays a visit to Beijing Far East Import & Export Company. He wants to discuss the details about the sales of his new equipment with the general manager Mr.Song. As he didn’t make a previous appointment， he fails to meet the manager himself. He is received by the secretary Juice Zhang， who of f ers him help.
（A: Juice Zhang B: Mr.Gray）
A: Good afternoon， sir， 1 ?
B: Yes， I’d like to meet your general manager right away 2 . Here’s my card. A: Thank you. Mr.Gray. I’m afraid our general manager Mr.Song doesn’t know you’re here.
B: You’re right. We didn’t 3 . Is it possible for him to see me now?
A: I’m sorry， Mr.Gray. Mr.Song’s having an important meeting now， and he won’t be back until 2 :30 p.m..
B: That’s too bad.
A: Can the assistant manager meet you 4 and what do you wish to see Mr.Song about?
B: I’m afraid not. I’ve discussed the details about the sales of our new equipment with Mr.Song 5 . I’m not sure that if the assistant manag- er would know about it. A: How about making another appointment?
B: That’s a good idea. I’ll be here the day after tomorrow， 9 :00 a.m.， if it is 6 for Mr.Song.
A: Let me check and see. Yes， Mr.Song is 7 in the whole morning. I’ll call you to 8 as soon as he is back.
B: Thank you.
A: You’re welcome.
conversation C
Directions: Listen to the situational conversation C， determine whether the following statements are True（T）or False（F）， and then practise them with your partner.
Conversation C
Background: Peter calls James from the Purchasing Department to know whether he has been recruited by the company. Susan， the secretary from the Marketing Department，informs him that he dials the wrong telephone number.
（A: Susan B: Peter）
1.［ ］ James makes a call to Peter to ask something about the employment.
2.［ ］ Peter works in the purchasing department of the company.
3.［ ］ Susan is a secretary from the Marketing Department.
4.［ ］ Susan is so angry with Peter that she is unwilling to give any information to Peter.
5.［ ］ The secretary is very nice to inform Peter of the he number of the Purchasing Department.
