Unit 1 Dealing with Problems 1 Unit 2 Inquiries 7 Unit 3 Quotes and Orders 14 Unit 4 Making Offers and Bargaining 20 Unit 5 Logistics 28 Unit 6 Closing a Deal 34 Unit 7 Getting the Meeting Started 41 Unit 8 Starting the Formal Presentation 48 Unit 9 Talking about Trends 56 Unit 10 Making Decisions and Summing up 64 Unit 11 The Company 70 Unit 12 Company Resources 78 Unit 13 Help Wanted 85 Unit 14 The Interview 91 Unit 15 In the Office 97 Unit 16 Advertisement 106
