Part 1业务接待Business Reception 1.Greeting问候(2) 2.Reception接待(6) 3.Arranging a Meeting安排会议(9) 4.Booking Rooms预订房间(13) 5.Business Negotiations贸易谈判(19) 6.Claims and Settlement of Claims索赔与理赔(26) 7.Dealing with Emergency处理紧急事件(31) 8.Dealing with Complaint处理投诉(35) 9.Dinners and Banquets宴请(39) 10.Entertainment Activities娱乐活动(49) 11.Establishing Business Relations建立贸易关系(56) 12.Expressing Sympathy慰问(62) 13.Hiring Cars租车(66) 14.Introducing Each Other互相介绍(70) 15.Inviting the Guest to a Dinner邀请赴宴(73) 16.Making Appointments约会(77) 17.Making a Phone Call打电话(80) 18.Meeting at the Airport在 机 场(83) 19.Restaurant Reservations饭店预约(88) 20.Saying Goodbye告别(94) 21.Signing a Contract签订合同(97) 22.Taking Minutes会议记录(101) 23.Visiting Factories参观工厂(104) 24.Working out Schedules for Activities安排活动日程(110) 25.An Emergency in the Office办公室里的紧急情况(114) 26.A Proposal for an Exhibition Abroad 建议在国外办商展(120) 27.Buying Insurance投保(124) 28.Filing档案管理(128) 29.Going About Financial Matters (Ⅰ) 办理银行业务(Ⅰ)(134) 30.Going About Financial Matters (Ⅱ) 办理银行业务（Ⅱ）(140) 31.Handling Business Documents处理商业文件(145) 32.Memorandum备忘录(150) 33.Organizing a News Conference for New Products 新产品发布会(154)
Part 2商业英语Commercial English 1.Recommendation产品推荐(160) 2.Helping a Customer with Shopping导购(164) 3.Apologies道歉(169) 4.Showing展示(173) 5.Quality质量(177) 6.Size and Color尺寸和颜色(181) 7.Style样式(186) 8.Price价格(190) 9.Paying the Bill付款(195) 10.Exchange 兑换(198) 11.Aftersale Service售后服务(203) 12.Recommending a New Product推荐新产品(207)
Part 3外贸英语Preliminary Business English 1.At the Customs在海关(212) 2.Calling on a Customer拜访客户(216) 3.Receiving Visitors接待来访者(221) 4.Making an Agenda制定日程(225) 5.Changing Plans改变计划(231) 6.A Business Luncheon商业宴请(235) 7.Visiting a Showroom参观展室(240) 8.At a Trade Fair在商品交易会上(245) 9.Establishing Business Relations建立业务关系(251) 10.Market Research市场调研(257) 11.Advertising广告(263) 12.Sales Promotion促销(270) 13.Patent and Trademark专利与商标(276) 14.Foreign Trade Policy外贸政策(280) 15.Inquiry询盘(285) 16.Offer发盘(289) 17.Counteroffer还盘(293) 18.Talking about Price谈论价格(297) 19.Order订货(301) 20.Delivery交货(305) 21.Shipment装船(308) 22.Packing包装(312) 23.Terms of Payment付款方式(316) 24.Commission佣金(320) 25.Discount折扣(324) 26.Insurance保险(327) 27.Negotiation and Contract谈判与合同(330) 28.Commodity Inspection商品检验(334) 29.Tender投标(338) 30.Sole Agent独家代理(342) 31.Claim索赔(347) 32.Compensation Trade补偿贸易(352) 33.Joint Venture合资企业(359)
