Contents Chapter One Writing Principles of Business Letters Section One The Structure and Layout of a Business Letter Section Two Superscription Section Three Dissimilarities in Letter Writing Supplement Exercises
Chapter Two Establishing Business Relations Specimen Letters Supplement Exercises
Chapter Three Enquiries Specimen Letters Supplement Exercises
Chapter Four Offers Specimen Letters Supplement Exercises
Chapter Five Counter-Offers Specimen Letters Supplement Exercises
Chapter Six Conclusion of Business Specimen Letters （Ⅰ）Sales Contract （Ⅱ）Purchase Confirmation Supplement Exercises
Chapter Seven Terms of Payment Specimen Letters Supplement Exercises
Chapter Eight Establishment of L/C and Amendment Specimen Letters Supplement Exercises
Chapter Nine Packing, Shipping Marks and Shipment Specimen Letters Supplement Exercises
Chapter Ten Insurance Specimen Letters Supplement Exercises
Chapter Eleven Complaints and Claims Specimen Letters Supplement Exercises
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