Chapter One Hotel Introduction 酒店介绍 Chapter Two Reservation 酒店预订 Chapter Three Registration 入住登记 Chapter Four Checking Out 退? 房 Chapter Five Concierge Services 礼宾服务 Chapter Six Guest Services 客户服务 Chapter Seven House Keeping Services 客房服务 Chapter Eight Restaurant Services 餐厅服务 Chapter Nine Bar Services 酒吧服务 Reference 参考文献 Appendix 附录 Hotel Icons Hotel Signs Hotel Room Items Western Dishes Western Tableware