Chapter1 Facing a Business Challenge at Nike1 Chapter2 Investigation by GNB New Zealand11 Chapter3 A New Advertising Medium—Mobile Marketing21 Chapter4 Coke Tries to Counter the Pepsi Challenge31 Chapter5 Amazon—A Successful Etailer44 Chapter6 Hisense Group Corporation—Rational Decisions on Air Conditioner57 Chapter7 Marriott International69 Chapter8 McDonalds82 Chapter9 Pizza Hut95 Chapter10 Strategic Issues in Chinese Marketing109 Chapter11 United Parcel Service121 Chapter12 WalMarts Business Marketing134 Chapter13 Toys “R” Us Versus eToys144 Chapter14 Cybershopping156 Appendix-1 Answers to the Exercises169 Appendix-2 Marketing Glossary180