酒店实用英语 - 高等职业教育”十一五“规划教材 旅游与酒店管理系列 - 中国高校教材图书网
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全书基本为一个贯穿始终的故事，学 习者能明显地体验到本书的全局性和节节相扣、章章相连的完整性。本教材不仅旨在提高酒店从业人员的英语运用水平，同时着力于为旅游 酒店管理专业的学生打好坚实的专业英语基础，提高其运用英语与酒店顾客沟通的能力。突出以“实用为原则，必须够用为度“，强调实用性、口语性、技能型。
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| 章节目录： |
Chapter One Front Office 1
Unit 1 Room Reservation 1
Unit 2 Reception 8
Unit 3 Bell Service 14
Unit 4 Switchboard 19
Unit 5 Business Center 24
Unit 6 Dealing with Complaints 30
Unit 7 Checkout 35
Chapter Two Housekeeping 41
Unit 1 Showing Room 41
Unit 2 Room Cleaning 47
Unit 3 Room Service 52
Unit 4 Laundry Service 57
Unit 5 Emergencies 63
Unit 6 Other Housekeeping Service 68
Chapter Three Food and Beverage 73
Unit 1 Reservation 73
Unit 2 Receiving Guests 79
Unit 3 Taking Orders for Western Food 85
Unit 4 Taking Orders for Chinese Food 93
Unit 5 At the Bar 99
Chapter Four Banqueting & Conferences 107
Chapter Five Health& Recreation Service 117
Unit 1 At the Recreation Center 117
Unit 2 At the Barbers & Beauty Salon 123
Chapter Six Other Service 129
Unit 1 Shopping 129
Unit 2 At the Bank 135
Unit 3 Individualized Service 140
Appendix 1 Organization Chart of Hotel Management 145
Appendix 2 Collection of World Famous Hotels in China 146
Appendix 3 Codes and Symbols of Domestic and International Airline Companies 150
Appendix 4 Applicant Letter for a Hotel Position 153
Reference 154
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