Unit 1Meeting a Trade Delegation
Part ⅠListen and Talk
Part ⅡReading
Effective Strategies for International Negotiators (Ⅰ)
Part ⅢCase Study
Status Inquiries
Part ⅣAdditional Reading
Effective Strategies for International Negotiators (Ⅱ)
Part ⅤCulture Salon
Rules of Interaction
Unit 2Business Dinner
Part ⅠListen and Talk
Part ⅡReading
Chinese Cuisine
Part ⅢCase Study
Invitation Cards & Letters
Part ⅣAdditional Reading
Eating in the USA
Part ⅤCulture Salon
Table Manners
Unit 3Factory Tours and Sightseeing
Part ⅠListen and Talk
Part ⅡReading
Travel Broadens Executive Minds
Part ⅢCase Study
Short Company Profiles
Part ⅣAdditional Reading
Welcome to Beijing
Part ⅤCulture Salon
Travel Agency
Unit 4Establishing Business Relations
Part ⅠListen and Talk
Part ⅡReading
How to Establish Business Relations
Part ⅢCase Study
Letters of Establishing Business Relations
Part ⅣAdditional Reading
EUChina Relations
Part ⅤCulture Salon
How to Establish and Keep Business Relationships with the Arabs
Unit 5Enquiries and Offers
Part ⅠListen and Talk
Part ⅡReading
Crosscultural Negotiating
Part ⅢCase Study
Letters of Enquiries and Offers
Part ⅣAdditional Reading
Asking Questions
Part ⅤCulture Salon
Conceding and Bargaining
Unit 6Counter Offer
Part ⅠListen and Talk
Part ⅡReading
On Price
Part ⅢCase Study
Letters of Counteroffer
Part ⅣAdditional Reading
Business Customs of the United States
Part ⅤCulture Salon
Counter Offer
Unit 7Terms of Payment
Part ⅠListen and Talk
Part ⅡReading
Terms of Payment
Part ⅢCase Study
Letters of Credit
Part ⅣAdditional Reading
Bill of Exchange or Draft
Part ⅤCulture Salon
Business on the Internet
Unit 8Business Contracts
Part ⅠListen and Talk
Part ⅡReading
The Business Contract
Part ⅢCase Study
Writing a Business Contract
Part ⅣAdditional Reading
The Export Sales Contract
Part ⅤCulture Salon
How to Express Your Thanks
Unit 9Delivery of Goods
Part ⅠListen and Talk
Part ⅡReading
Shipment
Part ⅢCase Study
Shipping Advice
Part ⅣAdditional Reading
Bill of Lading
Part ⅤCulture Salon
HistoryContainerization
Unit 10Complaints and Claims
Part ⅠListen and Talk
Part ⅡReading
Complaints and Claims (Ⅰ)
Part ⅢCase Study
Letters of Making Complaints and Settlement of Claims
Part ⅣAdditional Reading
Complaints and Claims (Ⅱ)
Part ⅤCulture Salon
What do Business Ethics Bring to J&J
Unit 11Commodities Fair
Part ⅠListen and Talk
Part ⅡReading
China Yangling Agricultural Hitech Fair
Part ⅢCase Study
Meeting Address
Part ⅣAdditional Reading
Exhibition and Its Classification
Part ⅤCulture Salon
Background of China Import and Export Commodities Fair
Unit 12Meeting
Part ⅠListen and Talk
Part ⅡReading
Conducting Effective Meetings
Part ⅢCase Study
Minutes
Part ⅣAdditional Reading
The United Nations Conference on Trade and Development
Part ⅤCulture Salon
What Should a Secretary Do for People at the Meeting?
Unit 13Telephone Calls
Part ⅠListen and Talk
Part ⅡReading
Ten Things Never in Your Business Calls
Part ⅢCase Study
A Telephone Message
Part ⅣAdditional Reading
Effective Telephone Call
Part ⅤCulture Salon
Preparing for a Telephone Call
Unit 14Jobs and Careers
Part ⅠListen and Talk
Part ⅡReadingWhen Losing a Job Means Losing Your Identity
Part ⅢCase Study
Job Application
Part ⅣAdditional Reading
Career Planning
Part ⅤCulture Salon
Presenting Yourself Successfully
References