Part 1 Daily Services日常服务 Unit 1 Greeting and Reception招呼与接待 Unit 2 At the Inquiry Desk在问询处 Unit 3 Introduction介绍 Unit 4 Suggestions to a Customer向客户提建议 Part 2 Credit Card Business信用卡业务 Unit 1 Inquiries about Credit Cards信用卡咨询 Unit 2 How to Use Credit Cards信用卡的使用 Unit 3 Overdraft ofCredit Cards信用卡透支 Unit 4 Reporting a Lost Passbook存折挂失 Part 3 Personal Remittance个人汇款 Unit 1 Bank Transfer银行转账 Unit 2 Remittance汇款 Unit 3 Buying Traveler's Cheques购买旅行支票 Unit 4 Cashing a Traveler's Cheques兑现旅行支票 Part 4 Foreign Exchange Business外汇业务 Unit 1 Foreign Exchange Dealings外汇交易 Unit 2 Inquiry about Interest Rates询问利率 Unit 3 Explaining Rates ofExchange解释汇率 Unit 4 Foreign Exchange Services外汇服务 Part 5 Cash Services现金业务 Unit 1 Opening a Savings Account开立储蓄账户 Unit 2 Handling Withdrawals办理取款 Unit 3 Handling Deposits办理存款 Unit4 Talking about RMB谈论人民币 Part 6 E-banking电子银行业务 Unit 1 Phone Banking电话银行 Unit 2 Online Banking网上银行 Unit 3 Using an Automated Teller Machine使用自动柜员机 Unit 4 Computerized Banking银行电脑化 Part 7 Credit and Financing Business信贷与理财业务 Unit 1 Personal Housing Loan个人住房贷款 Unit 2 Personal Loan私人贷款 Unit 3 Stock Market股票市场 unit 4 Making a Credit Investigation进行资信调查 Part 8 Insurance Services保险业务 Unit 1 Life Insurances人寿保险 Unit 2 Auto Insurances汽车保险 Unit 4 Cargo Transportation Insurances货运保险 Unit 5 Other Insurances其他保险
