Project OneBusiness Reception Unit 1Greetings1 Unit 2Meeting Guests5 Unit 3Introduction8 Unit 4On the Way to the Hotel13 Unit 5Room Reservation17 Unit 6To Dinner21 Unit 7Farewell25 Unit 8Congratulations and Wishes29
Project TwoBusiness Negotiation Unit 1Sample Presentation33 Unit 2At a Trade Fair37 Unit 3Promotional Activities43 Unit 4Recommendation47 Unit 5Meetings50 Unit 6On the Telephone54 Unit 7Visiting the Customer58 Unit 8In the Workroom62 Unit 9Establishing Business Relations65 Unit 10Inquires69 Unit 11Offers73 Unit 12CounterOffer77 Unit 13Business Negotiation81 Unit 14Commission and Discount85 Unit 15Acceptance89 Unit 16Signing a Contract92
Project ThreeContract Procedure Unit 1Payment97 Unit 2Opening the L/C102 Unit 3Insurance106 Unit 4Packing112 Unit 5Shipment116 Unit 6Inspection120 Unit 7At the Customs124 Unit 8Duty129 Unit 9Complaints and Apologizing134 Unit 10Claim138
Project FourService Unit 1Housekeeping142 Unit 2Currency Exchange145 Unit 3Restaurant Service149 Unit 4Service in the Shop154 Unit 5Travelling and Sightseeing157 Unit 6The Places of Interest161 Unit 7Agency Service165 Unit 8Advertising Service 169 Unit 9Investment Service173
BUSINESS WORDS INDEX177
REFERENCES206 Unit 1Greetings1 Unit 2Introduction5 Unit 3Visiting the Customer10 Unit 4On the Telephone14 Unit 5Meeting Guests18 Unit 6At the Customs21 Unit 7On the Way to the Hotel26 Unit 8Room Reservation30 Unit 9Housekeeping34 Unit 10Currency Exchange37 Unit 11Restaurant Service41 Unit 12Service in the Shop46 Unit 13To Dinner50 Unit 14Meetings54 Unit 15Travelling and Sight Seeing58 Unit 16The Places of Interest62 Unit 17Social Customs66 Unit 18Farewell70 Unit 19Congratulations and Wishes74 Unit 20Job Interviews78 Unit 21In the Workroom82 Unit 22Sample Presentation85 Unit 23At a Trade Fair89 Unit 24Establishing Business Relations95
Unit 25Inquires99 Unit 26Offers103 Unit 27CounterOffer107 Unit 28Business Negotiation111 Unit 29Commission and Discount115 Unit 30Recommendation119 Unit 31Promotional Activities122 Unit 32Acceptance126 Unit 33Signing a Contract129 Unit 34Payment134 Unit 35Opening the L/C139 Unit 36Agency143 Unit 37Complaints and Apologizing147 Unit 38Claim151 Unit 39Inspection155 Unit 40Packing159 Unit 41Insurance163 Unit 42Shipment169 Unit 43Advertising173 Unit 44Joint Venture177 BUSINESS WORDS INDEX181
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