Chapter I Meeting Guests机场迎客 Unit l Meeting the Guest at the airport接机服务 Unit 2 A Welcome Speech致欢迎辞 Unit 3 On the Way to the Hotel沿途讲解 Chapter 2 Helping With Reservations帮助预订 Unit l Hotel Room Reservation客房预订 Unit 2 Checking In人住登记 Unit 3 Itinerary Planning行程安排 Unit 4 Reserving Tickets票务预订 Chapter 3 Housekeeping Service客房服务 Unit l Escorting the Guest into the Guest Room陪送客人进房 Unit 2 Making Up the Room收拾房间 Unit 3 Laundry Service洗衣服务 Chapter 4 Restaurant Service餐厅服务 Unit 1 Table Reservation用餐预订 Unit 2 Taking Orders点菜服务 Unit 3 Paying Bills结账服务 Unit 4 Room Service房内用膳 Chapter 5 Sightseeing旅游观光 Unit 1 A City Tour城市观光 Unit 2 A Tour of the Forbidden City游览紫禁城 Unit 3 Visiting the Jade Buddha Temple游览玉佛寺 Chapter 6 Shopping旅游购物 Unit l At the Souvenir Shop购买纪念品 Unit 2 Four Handicrafts购买民间工艺品 Unit 3 Antiques and Traditional Chinese Painting购买古董及中国字画 Chapter 7 Leisure and Recreation休闲娱乐 Unit 1 Indoor Spots室内运动 Unit 2 X—games极限运动 Unit 3 Internet Cafe网吧 Chapter 8 Dealing with Complaints处理投诉 Unit 1 A Delayed Flight航班延误 Unit 2 The Poor Condition of the Guest Room客房投诉 Unit 3 A Tour Guide or a Shopping Guide?导游还是导购? Chapter 9 Farewell欢送游客 Unit 1 See You Again Soon再见 Unit 2 Seeing the Guest Off at the Airport机场送客 Unit 3 A Farewell Speech欢送辞 参考答案 参考文献
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