PART Ⅰ Automobile History 1 1.1 The Birth of Automobiles 1 1.2 The History of Toyota Corolla 7 1.3 History of the Ford Motor Company 12 1.4 The History of the BMW Motor Company 17 1.5 The History of Volvo 22 PART Ⅱ Automobile Introduction 29 2.1 Automobile Components 29 2.2 The Electrical System(1) 34 2.3 The Electrical System(2) 37 2.4 The Air Conditioning and Heating System 42 2.5 Air Bag Restraint Systems and Power Seats 49 PART Ⅲ Automobile Business 57 3.1 The Character of CROWN 57 3.2 Automobile Purchase 62 3.3 Notes to a Motor Vehicle Owner 70 3.4 The 5W’s of World Class Customer Service Training 75 3.5 The Sample of Export Trade Contract Text 81 3.6 Car Loan 87 PART Ⅳ Automobile Insurance 93 4.1 The Benefits with an Auto Insurance Contract 93 4.2 How To Buy Car Insurance, Avoid Scams 98 4.3 The Cover for Your Car 103 4.4 The Legal Responsibilities to Third Parties 110 4.5 Actual Cash Value of Automobile 117 4.6 Property Insurance Contract 121 PART Ⅴ Automobile Maintenance 128 5.1 Automobile Maintenance 128 5.2 Engine maintenance 133 5.3 How To Keep The Automatic Transmission Alive 140 5.4 System Diagnosis 146 5.5 Vehicle and Engine Analyzers 155
PART Ⅵ Assessment of Automobile 164 6.1 New Car Assessment Program 164 6.2 Estimating for Automobile Repair 169 6.3 Assessment of Labor Hour Cost 175 6.4 Damage Reports 179 参考文献 186
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